If you’re an Airtel subscriber and you’re frustrated with the PAYU service which charges you for browsing the internet, there are steps you can take to stop it.
Airtel PAYU service
The Airtel PAYU service is a default data billing plan that charges subscribers from their main account balance for browsing the internet on their mobile devices.
It is known as the “Pay As You Use” service, and it means that you pay for the data you use instead of subscribing to a data plan.
The PAYU service is automatically activated when an Airtel SIM is inserted into a new phone or when data bundle subscription is exhausted.
Although this service can be convenient for some users, it can also result in higher costs and data usage. This is because browsing on the PAYU plan is charged at a higher rate than data bundle subscriptions.
To avoid incurring unexpected charges, it’s important for Airtel subscribers to be aware of the PAYU service and take steps to opt-out if they do not wish to use it.
By sending an SMS to the Airtel shortcode 344, disabling it in their Airtel account settings, or contacting Airtel customer service, users can stop browsing with their Airtel airtime and avoid the associated costs.
How to stop Airtel PAYU
Here’s a step-by-step guide on how to stop browsing with your Airtel airtime:
- Step 1: Check your airtime balance
Before you proceed to stop browsing with your Airtel airtime, it’s important to check your balance to make sure you have enough airtime to complete the process.
You can check your balance by dialing *123# on your Airtel line and following the prompts.
- Step 2: Send an SMS to opt-out of the PAYU service
To opt-out of the PAYU service, you need to send an SMS with the text “STOP” to the Airtel shortcode 344.
You will receive a confirmation message notifying you that the service has been deactivated.
- Step 3: Disable PAYU in your Airtel account settings.
Follow the steps outlined below to disable the PAYU service through Airtel account settings:
- Visit the Airtel website or download the Airtel self-care app.
- Then, login using your Airtel number and password.
- Navigate to the “Data” or “Internet” tab.
- Now select an option that will take you to “Manage Data” or “Cancel PAYU.”
- Select the option and follow the prompts to disable the service.
If you encounter any issues, you can proceed to Step 4 and contact Airtel customer service for assistance.
If sending an SMS doesn’t work, you can try disabling the PAYU service in your Airtel account settings.
If you have tried the first three steps and are still having issues stopping the PAYU service, you can contact Airtel customer service.
You can reach Airtel customer service by dialing 111 on your Airtel line or by sending an email to customercare.ng@ng.airtel.com.
Conclusion
In conclusion, opting out of the Airtel PAYU service is a straightforward process that can save you a lot of money on internet browsing.
By following the steps outlined in this guide, you should be able to successfully stop browsing with your Airtel airtime.
It’s important to note that if you experience any issues or difficulties during the process, you can always contact Airtel customer service for further assistances.
